Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging with proof of purchase.

To start a return, contact us at thesaelostore@gmail.com.

Please note:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Items sent back without contacting us first will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

Due to hygiene reasons, we do not accept returns on used personal care or beauty products.

We also do not accept returns on:

Sale items

Gift cards

Exchanges

To exchange an item, please return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you about approval.

If approved, refunds will be processed within 7–10 business days to your original payment method.

Important Note

Delivery times may vary depending on location and demand.